We currently offer shipping within the United States only. For international shipments, please contact us directly at support@midwestheavyduty.com to discuss options.
We use FedEx and SpeedyShip as our primary shipping carriers to ensure fast and reliable delivery. Shipping times are estimated to be 3-5 business days, depending on product availability and your location.
We offer standard and expedited shipping options. Expedited shipping is available at an additional cost, which will be calculated and displayed at checkout. Additionally, we offer a free Click and Collect service, allowing you to pick up your order from our location at no cost.
Order processing times vary. Stocked items usually ship within 24 hours, excluding weekends. Non-stocked items and backorders are dependent on suppliers. For urgent items, please contact us prior to ordering to avoid disappointment.
Tracking is provided after shipment is dispatched. You will receive a tracking number via email to help you keep an eye on your shipment's progress. Please allow 24 hours for tracking information to become active after receiving your tracking number.
We offer a Click and Collect service for customers who prefer to pick up their orders. This service is free of charge, and you will be notified once your order is ready for collection. Please bring a valid form of ID and your order confirmation when picking up your order.
Sometimes parcels are lost or damaged in transit. Please report any damaged items within 24 hours of receipt of goods or reject the delivery entirely. If your package is lost, please contact us immediately at support@midwestheavyduty.com. We will work with the carrier to resolve the issue as quickly as possible and ensure you receive a replacement or refund.
We do not ship to P.O. Boxes or military addresses (APO/FPO). Additionally, certain products may be restricted from shipping due to legal regulations or carrier policies.
We may update this shipping policy from time to time to reflect changes in our shipping practices or for other operational reasons. We encourage you to review this page periodically for any updates.
If you have any questions about our shipping policy, please contact us at support@midwestheavyduty.com.
